TForce Freight Achieved Industry-Leading Service Improvement in 2025 Mastio Survey

TForce Freight has achieved the largest improvement in service performance among all major LTL carriers in the 2025 Mastio Survey.

The Mastio Survey, one of the industry’s most respected independent customer perception studies, evaluates LTL carriers based on service performance, reliability, and overall value. This year’s results confirm that TForce Freight’s operational progress under new management is being recognized by customers nationwide.

“TForce Freight’s strong upward movement in service quality demonstrates that the positive changes we’ve made are resonating with our customers,” said Kal Atwal, Sr. Executive Vice President at TFI International. “It’s a powerful sign that our focus on investing in customer experience is paying off.”

The survey results position TForce Freight ahead of most major peers in year-over-year improvement, reinforcing the company’s commitment to operational excellence and customer satisfaction.

“Customers want a partner they can count on—and these results show that TForce Freight is earning that trust,” said Chris Traikos, Executive Vice President at TFI International. “Our teams are delivering meaningful improvements in service and reliability. We’re giving shippers the confidence that their freight is in good hands. This recognition is a direct reflection of that partnership.”